Overview
At Inspire Joy & Balance, we’re committed to ensuring your satisfaction with our digital products. Below, you’ll find the details regarding our refund and returns process for downloadable items.
Refund Policy
Due to the nature of digital products, all sales are final. Once a digital product is downloaded or accessed, we cannot offer refunds or exchanges. We encourage you to review the product description carefully before purchasing to ensure it meets your needs.
Exceptions
We understand that exceptional circumstances may arise. Refunds or replacements may be considered under the following conditions:
- Technical Issues: If you experience technical difficulties preventing access to the purchased product, contact us for assistance.
- Corrupted Files: If the digital file is corrupted or incomplete, we’ll provide a replacement.
- Accidental Duplicate Purchases: If you unintentionally purchase the same product more than once, let us know, and we’ll issue a refund for the duplicate purchase.
To request assistance, email us at info@inspirejoybalance.co.uk with your order details and a description of the issue.
Late or Missing Refunds
If a refund is approved but hasn’t reached you:
- Verify your bank account or payment method.
- Check with your payment provider, as processing times may vary.
- Contact us if the issue persists at info@inspirejoybalance.co.uk.
Exchanges
Exchanges for digital products are not available. If you encounter any issues with a download, we’re happy to assist in providing access to the correct file or product version.
Questions?
We’re here to help! If you have any questions or need support with a digital product, please email us at info@inspirejoybalance.co.uk.